FAQ and Delivery


What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway. So upon opening your package, if you discover a fault, please email our Customer Care team at info@onthechew.com.au with the order number, photos and details.

The item I’ve received is incorrect. What shall I do?

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team at info@onthechew.com.au with your order number and state the error and we will get back to you within 24 hours.

I’m missing an item from my order, what should I do?

We may have sent your items in separate parcels. Please contact us and we can provide your tracking number to you on all apparel orders.


How does your Australian Standard Delivery service work?

All products will be sent via Aramex (Fastway courier) where possible. Australia Post used for some address including PO Boxes.

Estimated standard delivery times are 5-7 business days from the date you place your order (excluding weekends and public holidays).

When will you ship my order? 

Orders are shipped Monday to Friday. If you order on the weekend or after 3pm any given weekday your order will be shipped the next business day. Please check your emails (including spam) for your tracking number.

Why haven’t I received a shipping confirmation email?

If this is the first purchase you have made with us please check your junk or spam inbox. If you have not received this information you may email us at info@onthechew.com.au for details.


1. What payment methods can I use to pay for my order?

We like to give you plenty of payment options, so you can use any of the payment types listed below:

  • Visa
  • Mastercard
  • Paypal
  • Afterpay


What are your care instructions?

Care instructions vary by the product, please look for the care instruction label inside the garment. Please ensure you do not iron directly on top of the print of any item. For the absolute best care and to avoid excessive shrinking do not tumble dry any item.

Do you have a size chart?

Please click here for Adult Tee size chart.