Online Exchange & Returns

On The Chew Return Policy

IMPORTANT – PLEASE READ

We do NOT accept returns or exchanges on any SALE or CLEARANCE items.
All sale and clearance purchases are final.

We do want you to be completely satisfied with your On The Chew order and hope you love it. We offer a 14-day returns policy and will gladly provide an exchange or refund where items received are:

  • Faulty due to a manufacturing defect

  • Incorrect or wrongly described

  • Not fit for their intended purpose

Change of Mind Policy

We are not required to provide refunds for change-of-mind purchases. However, to ensure you are happy with your order, we offer exchanges only within 14 days from the order date, provided the item is:

  • In original condition

  • Tags still attached

  • Unworn

  • Undamaged

  • Unwashed

Please note:

  • Items with odors, stains, human/pet hair, or any signs of wear and tear will not be accepted.

  • Customer is responsible for return postage costs.

How to Submit a Return or Exchange

  • You must submit an EXCHANGE/RETURN REQUEST within 14 days of receiving your order.

  • Requests submitted after 14 days cannot be processed.

  • All items are inspected upon return. If the item(s) do not meet our policy, you will be notified.

  • Include a copy of your invoice or packing slip so we can match your return.

  • Returns must be sent via a traceable postage method, and proof of postage must be kept.

  • We are not responsible for returns that are not received.

Return Address

On The Chew Australia
1C Mayfair Close
Morisset NSW 2264

Further questions

Please contact On The Chew if you have any questions in regard to returning any items via info@onthechew.com.au.

Exchange/Return Request