Online Exchange & Returns

On The Chew Return Policy

We want you to be completely satisfied with your On The Chew order and hope you love it. We have a 14 days returns policy and will gladly offer you an exchange or refund where items received are either of the following:

  • Manufacturing default
  • Wrongly described
  • Do not do what they are supposed to do

We are not required to provide refunds on change of mind purchases however to ensure you are happy with your order you have 14 days the from order date to exchange an item if they are either of the following:

  • Tags still attached
  • Unworn
  • Undamaged
  • Unwashed
  • Any items with distinct odors, covered in human/pet hair or any sign of wear and tear will not be accepted
  • Customer to pay for return postage


  • Submit an EXCHANGE/RETURN REQUEST within 14 days of receiving your order. If 14 days have passed we will not be able to process your request.
  • All items are thoroughly inspected before we complete your request. If the item(s) returned do not comply with our policy you will be notified.
  • To ensure we can match your returned order details please include, in your return package, a copy of the invoice (emailed upon purchase) or packing slip (included in your original order).
  • Must use traceable method and be sure to retain proof of postage. We are not responsible for returns not received.
  • Return to:

    On The Chew Australia

    1/18 Gateway Boulevard

    Morisset NSW 2264

Further questions

Please contact On The Chew if you have any questions in regards to returning any items via

Exchange/Return Request